GDPR Q38
How does GDPR affect cloud services?
Q38. How does GDPR affect cloud services?
Category: Cloud
Cloud services can support GDPR compliance when managed carefully. Understand your shared responsibilities with the provider.
In simple terms
- Clarify whether the provider acts as a processor or controller.
- Check data locations and transfer safeguards.
- Implement strong access controls and monitoring.
Due diligence
Assess the provider’s security certifications, compliance reports, and contractual commitments.
- Review ISO 27001 reports or independent audits.
- Understand how data is segregated from other customers.
- Confirm how the provider handles breaches and support requests.
Shared responsibility
Even with a compliant provider, you remain responsible for configuration, access management, and lawful processing.
- Use least-privilege access and multi-factor authentication.
- Monitor logs for unusual activity.
- Ensure data is encrypted at rest and in transit, where appropriate.
Practical steps to take
- Classify data before moving it to the cloud.
- Review and sign data processing agreements with the provider.
- Configure security settings, backups, and retention policies.
- Document international transfer safeguards if data leaves the UK.
- Test incident response procedures with the provider.
Real-life examples
Cloud CRM
A sales team moves to a cloud CRM, enables MFA, configures role-based access, and signs SCCs for overseas processing.
Cloud storage
A charity stores documents in a secure cloud platform with encryption and detailed access logs.
Helpful reminders
- Review provider updates—new features may change data flows.
- Remove access promptly when staff leave.
- Regularly audit cloud configurations for compliance.
Key takeaway
Cloud compliance is a partnership—choose trustworthy providers and manage your settings carefully.
Article references
Further reading
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